The Paperwork

We at Piedmont-Solutions feel a well defined and document IT infrastructure based on the Information Technology Infrastructure Library (ITIL®) standards creates framework for a successful business.

ITIL® provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments.

The guidance covers the entire service lifecycle from the identification of requirements from the business and then IT, to designing and embedding a solution and to maintaining the new service through continuous review and improvement.

Successfully adopting ITIL® can help you improve services by providing ways of helping you:

  • Manage business risk and service disruption or failure
  • Improve and develop positive relationships with your customers by delivering efficient services that meet their needs
  • Establish cost-effective systems for managing demand for your services
  • Support business change whilst maintaining a stable service environment